Safety advice for real life.
What Happens When You Activate Emergency Assistance Through Namola in South Africa?
When you open an emergency response app like Namola, one question often lingers in the back of your mind: Will someone actually come when I need help? This is a valid concern, especially in South Africa, where public emergency services face high demand and private options can feel scattered. Response time and reliability are critical when every second counts.This post takes you behind the scenes to explain exactly what happens the moment you request emergency assistance through Namola. Understan
How Namola Revolutionises Emergency Help Requests for Loved Ones in South Africa
Emergencies demand quick action, but what happens when the person in danger cannot press a panic button app South Africa or call for help themselves? In many real-life situations, phones get dropped, panic sets in, or the victim is unable to respond. This is where Namola, a family safety app South Africa, changes the game by allowing users to request emergency help for someone else while tracking their live location. This blog explores how Namola works, why it stands out as the best safety app i
The Real Power of Namola: Transforming Family Safety Beyond Emergencies
Most South Africans downloaded Namola for one simple reason: “Just in case.” The app’s emergency SOS button offers peace of mind when danger strikes. But the real strength of Namola lies beyond emergencies. It’s about everyday safety, connection, and shared awareness that help families stay coordinated and secure in a country where life moves fast and unpredictably.In 2026, safety in South Africa is no longer about hiding behind walls or hoping for the best. It’s about visibility, participation,
Safe, Aware and Connected
A Namola Community 👬 is a safe space within the Namola App, where you can create a place to share incidents, post about suspicious behaviour, receive safety alerts and help members of your community.
Store Important Information in the Namola App
Whether it's a medical crisis or troubles with your car, having immediate access to critical information at your fingertips is important. That's why the Namola app is revolutionising all safety apps by allowing users to store important details in one convenient hub.
Nurturing Trust with Shared Location Settings with Your Child
Finding the right balance between these two aspects can be a delicate task. However, by having open and honest conversations about the Namola shared location feature, you might be able to get the peace of mind you need, without jeopardising the relationship with you child. Read more about how you can approach the shared location feature with your child without them feeling like you don't trust them.
3 Ways the Sensitive Incident Feature on the Namola App Provides Critical Support in Emergencies
Three ways the sensitive feature on the Namola app can be a lifeline during emergencies
Top Tips to Secure Your Home
Our technology has made it easier than ever to enhance safety for you and your loved ones through the use of our safety. In this post, we will explore some effective home safety tips that can help prevent burglaries and break-ins, while also highlighting how the Namola app can further bolster your home's security.
Your Reliable Lifeline in an Emergency Situation
With Namola, you not only have the reassurance of help at your fingertips, but also the comfort of knowing that you will have a dedicated operator stay on the line with you until help arrives.
Stay Safe During Power Cuts: Essential Safety Measures to Take
Here are some of our top safety measures to take during load shedding in South Africa.
Requesting Assistance on Behalf of Others with the Namola App
The Namola App offers a feature where you can request assistance on behalf of someone else, providing a valuable lifeline for those in need.
Top safety tips for going away on a holiday
Traveling is a great way to explore new places, experience different cultures, and create lasting memories. However, it's important to prioritize safety while on holiday to ensure you have a smooth and enjoyable trip.
Make sure your loved ones are safe with Namola
As a Namola Plus subscriber, you know the peace of mind that comes with having access to emergency services at the touch of a button. But did you know that you can extend that same level of security to your loved ones by adding them to your subscription?Namola Plus offers two plans that allow you to extend the protection to your loved ones - the Couples Plan and Family Plan.The Couples Plan enables you to add your spouse to your Namola Plus account, providing coverage for both of you. On the oth
Access to Private Security Services available to all South Africans during National Shutdown
Press Release -17 March 2023. Johannesburg, South Africa - As concerns about safety continue to mount across the country during the upcoming national shutdown, Namola, the leading mobile safety app in South Africa, is urging all South Africans to take precautions and protect themselves and their loved ones during this time.In an effort to ensure the safety of South Africans, Namola will continue to operate throughout the shutdown and do its best to provide its users with immediate access to priv
Namola is free to use and free to download, so why would you pay for Namola Plus?
What is the difference between Namola and Namola Plus?
5 things you should know about the Namola Safety App.
Namola is a safety app that provides South Africans with fast and reliable assistance in times of crisis. But did you know that there are some really great features of the Namola app that you may not be aware of? Here are five of them
Hijacked victim helped by Namola App
When Debbie downloaded the Namola app onto her family’s smartphones, she thought that it would become one of those apps they never used and eventually forgot about.
Mother’s instinct tells her to get daughter, help fast.
A parent’s worst nightmare is waking up in the middle of the night to five missed calls from your daughter. This nightmare became a reality for Tersia*, a mother of two. When Tersia tried to call her daughter back, her boyfriend answered the phone.
Namola responds to a crime incident in under 2 and a half minutes.
On the 9th of February 2023, Namola responded to a crime incident reporting a break-in. Initial ETA: 2 minutes.Response time: 2 minutes, 24 seconds.Responder time on the scene: 8 minutes, 21 seconds. The Namola control centre received a dispatch request from a Namola Plus user who reported that there were two people on her property, breaking into her home. Our private security team was immediately dispatched to her location. Upon arrival, we were told that there were two suspects that tried to g
If you don't have Namola, you are behind.
Isaac Mashele, a victim of crime in South Africa, shares his experience using the Namola App. Isaac was at home one evening when he heard his neighbour screaming for help. He knew she was in danger, and thought quickly to grab his phone and press the SOS button in the Namola app to call for help. An operator from Namola called back within a matter of seconds. They stayed on the line with him, and advised him on how to stay safe while they assist in getting an armed security response to his loca
New Year's Eve Weekend Tips for Safety
Celebrating New Year's Eve always comes with exciting and festive cheer, but it can become dangerous if you are not careful, and the last place you want to be on New Year's Eve is in the emergency department. Here are our top safety tips for you this weekend as we welcome a New Year.
5 things you should always carry with you when driving
5 things you should always carry with you when driving
Namola’s top safety tips for you on the road
Driving long distances this December? Here are Namola’s top safety tips for you on the road!
Why you should test the SOS button in the Namola App today
Why you should test NamolaSince Namola was released, we have encouraged Namola users to test the app to see how it works. However, even though we encourage testing, we understand that some users are hesitant to test the app. In this post, we’ll answer common questions and concerns about testing Namola and hope to encourage everybody to test the app before having to use it in a real emergency. • I don't know how to test NamolaTo test Namola: 1. Download and register with Namola2. Open the Namol
5 tips on dealing with an emergency
1. Stay calm. Staying level-headed in an emergency is very important. 2. Call for help. Teach yourself that Namola is your go-to in an emergency. Tap the SOS button and select "test" to make sure that you know how it works in an emergency.3. Learn basic first aid.4. Be decisive. Once you’ve taken control of the situation and formalised a clear plan, don’t be afraid to break a few social rules.5. Sign up to Namola Plus for access to Armed Response and Private Medical Response. Simply tap your N+
5 safety tips for women
1) Test the Namola app to ensure you know how it works. Simply tap the SOS button and select “test”.2) If you feel unsafe, request assistance through the app. Our operators will happily call you back in intervals to determine if you are safe. 3) Check your surroundings before getting out of the car.4) Reverse into your driveway or garage. If you need to you can make a quick forward escape. 5) Avoid driving or walking alone late at night. If you have to make sure you have shared your location wi
Daily Maverick: At the click of an alert button - Apps that improve your safety game in an emergency
Many thanks to the Daily Maverick for this article by Elna Schutz.Feel free to comment and share the article on your social media pages.
Keeping your family safe no matter whether they are
As the roads get busy, people’s concentration decreases and crime increases, here are some tips to keep your family safe with Namola: • Regardless of whether they are with you, on the road to see you, running some last-minute errands or visiting the beach for the summer holidays, you can keep track of your loved ones safe whereabouts by sharing locations on the Namola App. Learn more here • If they do find themselves in an emergency situation, requesting assistance on their behalf couldn’t be e
Keep your loved ones together this festive season - even if you are apart
At Namola we know how important family is and we want to help you keep yours closer this festive season no matter where you are.How?1. Download the Namola App from your app store or click on this link 2. Share location with your loved ones and get them to share theirs back to ensure each other’s safety and request assistance on their behalf if you need to. For more on this have a read of this article 3. Keep them protected with Private Armed Response and access to a Private Ambulance anywhere t
Namola knows family safety matters!
You can upgrade to the Namola Plus Family plan for R129 a month by simply tapping on the N+ tab in-app and keeps those that matter to you the most, safe. With Namola Plus you can feel rest assured that your loved ones are protected by Private security or can get access to a Private Ambulance anywhere they are. What's more? • Your family members don’t even have to live under the same roof as you - they just need to have the Namola App installed on their phone. • By sharing locations with each o
Protect yourself this Black Friday with these simple tips:
Black Friday is the biggest shopping day on the calendar, with a growing list of retailers offering greatly reduced prices on a range of products. As these great deals start to hit our TV screens, inboxes, and social media screens, we want to ensure that you keep safe with these tips: Minimise carrying cash. As great deals are lined up for Black Friday, so too are criminals looking to exploit shoppers. These criminals can be especially treacherous in busy shopping centres. Make sure that you h
5 safety tips to keep you safe whilst driving
• Avoid stopping in remote places. • Park your vehicle in places that are well lit. • If possible, vary the route you travel to work and the time that you leave and come back • Keep your doors locked at all times. • Upgrade to Namola Plus, by tapping the N+ tab in your app, to ensure that you can get Armed Response whilst you are on the road
5 tips on dealing with an emergency
1️⃣ Stay calm. Staying level-headed in an emergency is very important. 2️⃣ Call for help. Teach yourself that Namola is your go-to in an emergency. Tap the SOS button for emergency help.3️⃣ Learn basic first aid.4️⃣ Be decisive. Once you’ve taken control of the situation and formalised a clear plan, don’t be afraid to break a few social rules.5️⃣ Sign up to Namola Plus for access to Armed Response and Private Medical Response. Simply tap your N+ button in your Namola appDownload Namola on your a
Join your local Namola Community
Don’t wait for something to happen in your community to get to know your neighbours. Engaging with your neighbours could be the key to your safety. You can also join your local Namola Community where you can post about any suspicious behaviour, or request emergency help from Namola’s 24/7 emergency control room. If you are part of a Namola Community, share your Namola Community link on WhatsApp or on any of your other social media accounts straight from the Namola App. Simply tap ⚙️ on the Safe
Namola Communities
A Namola Community is a safe space within the Namola App, where community members can share their emergencies, post about suspicious behaviour, receive safety alerts, and help out members of your community.Think Facebook and Whatsapp Community group, but much better for safety in your local area: • Less noisy: Designed to alert you about the safety stuff, not the chit-chat. • Designed for Safety: Namola is your one-stop safety shop • Get Help Fast: Incidents reported with the 🆘 SOS button also
Who will help me when I tap the SOS button in an emergency?
When you tap the SOS button in your Namola App, in addition to receiving a call from the Namola Response Centre, you can also share your emergency with: • Your trusted loved ones with whom you are sharing your location. Read more here on sharing your location with your loved one and how to activate Smart Alerts, which are automatic "text me when you get home" messages. • Your Community by choosing to share your SOS alerts with communities you have joined. A Namola Community is a safe space wit
Namola 8.4 is here with some cool new features
23 June 2021Namola has just released the latest version of the app which is available for download from your app store. Namola 8.4 brings the following changes to the app: Notification bell: Namola has introduced a notification bell on the top right corner of the Safety News Feed to help you manage your notifications. Tap "Mark all" to mark all your notifications on your Safety News Feed as "read".Changing your own location With Namola 8.4 you can change the location of your incident if you are
Namola user gets help after gunshots outside apartment
True testimonialIt's never nice to be woken before your alarm goes off in the morning, but it is even worse when the sounds of gunshots outside your door are the thing to wake you. Sally was woken at 4:30 am with the sounds of gunshots outside her front door. Petrified, she tapped the SOS button and received a call from Namola within minutes. This is her story.
Have you ever asked a loved one or a close friend to text you when they get home safely?
That’s exactly where the concept of Smart Alerts came from! Our COO, Pete Adolphs was worried that his wife might forget to text him when reaching her destination safely on a trip through to Cape Town one evening.Over a beer (where all good ideas are made) he discussed his dilemma with our CEO, Pete Matthaei and the idea of getting automatic alerts when your loved one arrives somewhere safely was born.Smart Alerts = “automatic text me when you’re home”Smart Alerts are a game-changer for anyone
Sharing location saved my nephew
Namola, South Africa's most trusted free personal safety and tracking app prevented this family member's holiday from ending in tragedy.True Testimonial from Debbie (Gauteng)When Debbie started sharing her location with her family and made her family do the same, she thought that it would be one of those overhyped apps that would only ever be useful to see when her husband was on his way back home from work. Never in her wildest dreams did she think that it would assist her in saving her nephew'
Namola 8.2 Feature Alert: Safety Newsfeed
The Safety News Feed, like any other social media news feed, is the place that you will find all of your safety related content. This information is served to you on a News Feed Card, that you can choose to ⭐ follow or unfollow and engage with by commenting on or sending images. This includes receiving a card with information on your or your contact’s emergency, posts from members of communities that you have joined and notifications from Namola.Download the latest version of Namola (Namola 8.2
Namola 8.2 is here with a new look and features
The latest version (Namola 8.2) is available on all app stores, and you want to be downloading the latest version as fast as you can to start enjoying these great new features: New features include:🔔 Smart Alerts Know when your loved ones have arrived or left a place safely. Find out more here 📍 Improvements to location sharing accuracy. Add Places to your Namola App and know exactly when loved ones have arrived at certain places. 📰 An interactive Safety News Feed. The Safety News Feed, like
Cape Town Tourism partners with Namola safety app to keep visitors safe
“Travellers and locals now know that while they are out and about in Cape Town they have quick access to an emergency operator to get help should they need it.” - CEO of Cape Town Tourism Enver Duminy.Namola pinpoints your exact location when in an emergency situation, which is by far is one of the best reasons for visitors, who are unfamiliar with the area that they are visiting, to download the app. If you are worried about your loved one travelling, Smart Alerts which have been built into the
10% of all crime reported to safety app linked to domestic violence
Every three hours a woman dies at the hands of a man in SA, says anti-GBV organisation Ilitha Labantu.A report by safety app Namola has revealed that an average 10% of all crime reported through them every month relates to domestic violence.Craig Rivett, founder of Namola, said this phenomenon is not exclusive to lockdown.“While we have seen a slight increase in domestic violence as a percentage of crime reported via Namola, it is not a new problem and it is not unique to lockdown,” he said.“Cri
Tears Foundation receives Random Act of Kindness from Dis-Chem Foundation
Dis-Chem will help the foundation with a R120,000 donation to help maintain the call centre and whatever else may be needed.
Cape Town Tourism partners with Namola safety app to keep visitors safe
Cape Town Tourism (CTT) partnered with safety response app, Namola. The partnership forms part of CTT’s TravelWise initiative, which provides visitors with educational information on health and safety and responsible travel. CTT highlights that its main aim is to give visitors and locals peace of mind wherever they travel. Namola, an app that pinpoints your location, immediately gives you an emergency operator to talk to, and gets you the help you need and does so speedily.CEO Cape Town Tourism
5 important things happening in South Africa today
Here’s what is happening in and affecting South Africa today:Coronavirus: Global confirmed coronavirus cases are at 4.6 million infections, with over 311,000 deaths. In South Africa, confirmed cases have climbed significantly over the last few days, now sitting at 15,515, with 264 dead. Recoveries have increased to 7,006, leaving the country with 8,245 active cases. • Lockdown split: Members of the advisory council to government on the coronavirus response have openly criticised leaders for cont
South Africa's COVID-19 strategy needs updating: here's why and how
Decision-making at the early stages of the SARS-CoV-2 pandemic (the coronavirus causing COVID-19) was constrained by a paucity of medical evidence and epidemiological data. Knowledge gained over the past two months can therefore inform the next phase of the strategy.In the context of the initial uncertainty, South Africa’s early lockdown was prudent. It allowed time to prepare the health care system, to ramp up wide-spread testing and to introduce other measures to reduce transmission rates. Ext
Ramaphosa authorises parole for 19 000 prisoners to tackle coronavirus spread
Johannesburg - President Cyril Ramaphosa has authorised the parole release of selected low-risk prisoners to alleviate pressure at correctional services facilities amid the coronavirus pandemic.The process, which is expected to take up to 10 weeks, will see various prisoners released on parole to finish off their sentences at home.The Presidency said in a statement on Friday that Ramaphosa's actions were motivated by the call from the United Nations that all countries should reduce the number of
Get our new COVID-19 support tools
We understand that with the current lockdown in South Africa, up-to-date information is critical. That's why we've released a significant app update to bring you the latest COVID-19 statistics and support tools to keep you safe. To ensure you have access to these tools in your Namola app, update to version 7.1 for iPhone and Android. App update highlights1. Up-to-date national and regional statistics.2. COVID-19 alerts and updates. 3. Essential support numbers at your fingertips.4. Useful inform
WC Govt condemns continued attacks on ambulance crews
There were four attacks on paramedics in areas including Lavender Hill and Philippi at the weekend.CAPE TOWN - The Western Cape government has on Tuesday called on communities to do their part to ensure the safety of ambulance crews who continue to come under attack in certain areas when they respond to emergency calls. There were four attacks on paramedics in areas including Lavender Hill and Philippi at the weekend. There have been at least 12 attacks on emergency medical services (EMS) person
Here are South Africa’s level 4 lockdown details
The full summary of South Africa’s lockdown levels has been published, showing South Africans exactly what they can expect from the country’s level 4 lockdown. As announced by President Cyril Ramaphosa on Thursday evening (23 April), the country is moving towards a graded alert level system, to determine how strict the country’s lockdown restrictions will be as it continues to battle the coronavirus pandemic, while re-igniting the economy.In a national address, the president said a lockdown rema
2OceansVibeRadio.com Interview with James Bell
Namola — South Africa’s leading safety app offering 24-hour emergency response — has added free COVID-19 support tools. “As a safety app for all South Africans, we consider it our duty to provide easy access to accurate and reliable information and support tools during the COVID-19 pandemic,” says Peter Matthaei, CEO of Namola. “We want to ensure that all South Africans, especially those without access to private security, stay safe while we are in lockdown.”
Latest COVID-19 deaths involved patients with underlying conditions - EWN
JOHANNESBURG - Health Minister Dr Zweli Mkhizeon Wednesday said the latest seven coronavirus (COVID-19) deaths reported in the country involved cases where officials went back to determine if the patients had contracted the virus.The minister confirmed these patients brought the national death toll to 34, while at least 2, 506 people were infected with the coronavirus.Mkhize said the cases involved patients who had underlying conditions and dated back to 9 April.“Some of the people go in and get
Namola Safety App adds COVID-19 support tools
South Africa - As the nation enters its second week of lockdown, Namola — South Africa’s leading safety app — continues to serve users in getting 24-hour emergency response. Namola’s latest update adds free COVID-19 support tools to the app.“As a safety app for all South Africans, we consider it our duty to provide easy access to accurate and reliable information and support tools during the COVID-19 pandemic,” says Peter Matthaei, CEO of Namola.Namola app users can now see the latest case stati
MixFM Interview
Head of Sales, James Bell chats to Damian from Mix FM on The Midday Mix.
Crime-fighting app hopes to ease South Africa's security woes.
Namola, a free downloadable app, provides 24-hour emergency assistance in an attempt to lower the country's alarming crime statistics. Serena Chaudhry reports.
Be prepared for fires this Winter
There’s a definite nip in the air as winter starts to creep into South Africa. Before winter sets in for good, the Dialdirect Namola team wants to remind South Africans to be prepared when trying to stay warm.There are a number of ways that people choose to keep themselves and their homes warm. If you are using one of the methods below, make sure you are aware of the risks involved, and take the precautions suggested:Gas heaters. Make sure that your gas heater is a certified brand. Only use gas
How you can help in a Cash-In-Transit (CIT) heist
Cash In Transit (CIT) heists are on the increase and are fast becoming one of the biggest dangers to the South African public. Figures from the South African Banking Risk Information Council (SABRIC) show that there were 378 CIT robberies in 2017. That is, on average, over one CIT incident per day, reflecting a 41% increase of these incidents year-on-year.Eyewitness accounts can assist law enforcement, however the public is warned not to put themselves at risk. Namola and Dialdirect offer the fo
Lions, tigers and bears – oh my!
Lions, tigers and bears – oh my!
Namola Track Feature
Track feature
5 ways to get the most out of your Namola App
South Africans now have a simple and easy way to get help fast, with the Namola FREE emergency app. Read these 5 steps to ensuring that you are getting the most out of your app.One: Test the app.Just as you would test your home alarm system to check that it works, Namola encourages you to test your app frequently. Not only will this empower you to know how the app works in an emergency, but it will also give you peace of mind that someone will call you when you need help the most. Remember you n
Family Safety feature
Let me tell you a quick story. My spouse has this uncanny ability to never be able to answer his phone. On top of all of this, he thinks (and let’s be honest this is probably why he married me) that I have super-human powers. These powers allow me to see that he has left work gone to the gym, popped in to see his mother or (and this is my personal favourite) meet him for a drink after work at our local. We have 6 locals. I cannot tell you how this new feature is going to change my life.New Diald
5 things you should do to prepare for the December holidays.
Believe it or not, silly season is here. Before we blink, businesses will be downing tools and getting some well-deserved rest. Before you run out of time, take note of these 5 things we at Namola, the free safety app supported by Dialdirect, encourage you to do to stay safe this silly season.One: Check your home insurance policy. Leaving your house empty or renting it can both be associated with risks. Make sure that your insurance policy is up to date and you feel confident knowing your insura
5 things everyone should know about being in an emergency
An emergency is any situation that poses an immediate threat to a person’s health, security, property, or environment. Knowing how to assess the signs that make up an emergency will help you know how to handle it.Dialdirect Namola, the free emergency app supported by Dialdirect, encourages South Africans to be proactive in their safety by downloading and testing the app. They also offer the following advice, should you find yourself in an emergency situationNamola is on your smartphone. This may
Renting your space short-term? You need to know these safety tips.
Deciding to share your space or rent out your little slice of heaven can feel scary. Dialdirect Namola, the free emergency app, offers you the following advice to ensure that you are safe when renting out your house.Set guest requirements. According to Airbnb, every guest is asked to provide certain details to them before a booking. As a host, you also have the option to request a guest identification (an ID or passport) and a security deposit. You should outline specific expectations to your gu