- Stay calm, speak clearly, and stay on the phone until the emergency operator tells you to hang up
- Tell the emergency dispatch operator where to find the person needing emergency care, who is hurt or sick, and what happened.
- The emergency operator will also need to know what condition the victim is in and if any help is being given.
- Give the exact location of the emergency. Point out any landmarks – nearby intersections, bridges, and buildings that will help the ambulance crew find you. (Namola uses GPS technology we will use this moment to confirm the location for accuracy
- The system already captures your name, location, and telephone number in case the emergency services operators need to get back in touch with you
“When I leave for work every morning I am in constant fear. My maternal instincts say that I should not leave the baby with the nanny, I want to protect her, I should be with her all the time, but I know I have to work so that she has a good life,” Shanice Bucktwar – Namola User.
We would like to thank Shanice for sharing her experience with us. This safety hero is part of a number of South Africans who are contacting us to give us feedback on the app and tell us how we can improve. To show that we listen, Namola is introducing the Emergency Contacts feature, which allows users to not only send an emergency request directly to the Namola Response Centre, but to also notify up to 5 of their own pre-selected Emergency Contacts, keeping the contacts updated when the user receives help
In a country where homes are being targeted in the afternoon, were the abuse of children by nannies is being published on social media, and with a crime rate that continues to soar, families are fighting to get solutions that will keep them safe.
Every week we share stories from our users and how they are using Namola. This week we are sharing a story of three generations of women taking power back from criminals.
In a telephone interview, the single mother of one, Shanice told us how Namola had become a source of hope for the different generations in her family. From the grand-aunt to the mother, to the granddaughter, families are taking a stand against crime. This is her story.
There was a hijacking that took place outside my complex and this was a wake-up call for me. This has not only made me feel uneasy, unsafe and afraid, but my family and friends are also worried about my safety,” she said.
“Being a single mother you are always afraid that criminals see you as an easy target, someone who can always be portrayed as weak simply because baby’s safety will always come first.”
“Last month, my aunt shared the Namola video on our family WhatsApp Group and encouraged all of us to download the app. I immediately downloaded the app and also pleaded with the Nanny to download it as well so that if anything happens to my daughter and her during the afternoon they can easily request assistance using the Namola App.”
“Initially, when the post was shared, my family members started raving about it and I felt left out as I had not downloaded the app, however, my aunt explained that this was going to be a tool that I needed to help protect my baby and me. She understood my fear of leaving the baby at home with the nanny. My baby and I live alone and my work hours are crazy, which means no sleep and more guarding at night, well, until I was introduced to Namola. This has resulted in major fatigue where now I sleep peacefully knowing assistance is a mere tap away.
The part that had shocked me most about Namola is when I decided to do a Test with it. I requested assistance and to my amaze – the call center agent had called back within seconds – HOW AWESOME IS THAT.
I am now a proud raver and supporter of Namola.
Her words of encouragement and the explanation from the Namola Response Agents help alleviate my fear. I now feel safer not only as a woman but as a mother as well as a daughter, knowing that we can all use Namola to get emergency service responders at a touch of a button,” added Shanice.
This holiday season, Namola is launching Emergency Contacts. This new feature not only sends an emergency request directly to the Namola Response Centre, but also notifies up to 5 of your own pre-selected Emergency Contacts, and keeps them updated as you receive help.
As the holiday season gets underway, the need for a safer South Africa increases everyday, with criminal activity on the rise as South Africans and our visitors travel and relax over this period.
Although emergencies and criminal activities generally increase over the festive season, Namola – the free crime fighting safety app – is dedicated to making this December your safest season yet.
At the press of a button on your GPS enabled smartphone, the Namola Response Centre calls you back and works to connect you to safety, contacting the relevant emergency response providers and assisting you every step of the way.
At the same time, your Emergency Contacts will be alerted about your request. Your family, friends, and even local emergency services like your neighbourhood watch or armed response provider, will be notified of your situation, kept up to date of progress, and will have the ability to respond to the emergency.
Emergency Contacts is just another way Namola is enabling users to take back control in their local communities and #MakeSASafe.
Namola believes that the key to a sustainable and free crime fighting system in South Africa lies in communities being empowered to unite against crime. Emergency Contacts is the next step forward in evolving already in place social and community groups into enabled emergency support mechanisms.