- Stay calm, speak clearly, and stay on the phone until the emergency operator tells you to hang up
- Tell the emergency dispatch operator where to find the person needing emergency care, who is hurt or sick, and what happened.
- The emergency operator will also need to know what condition the victim is in and if any help is being given.
- Give the exact location of the emergency. Point out any landmarks – nearby intersections, bridges, and buildings that will help the ambulance crew find you. (Namola uses GPS technology we will use this moment to confirm the location for accuracy
- The system already captures your name, location, and telephone number in case the emergency services operators need to get back in touch with you
In some places, Namola alerts go directly to officers. In other places, our control room will get hold of 10111, the fire station, EMS, traffic, etc. on the user’s behalf, depending on the need. In all cases, Namola has a dedicated command centre operator assigned to each incident who makes sure the user gets the assistance they need from the relevant authority and who is there for the user every step of the way.
Having said that, Namola is not a magic bullet that fixes all the myriad challenges with public emergency services in our country. That is precisely why we’ve developed Namola Watch. In many cases, communities are doing a great job putting structures in place to keep their communities safe and work around the challenges with e.g. SAPS not having adequate resources to deal with every incident as efficiently and speedily as we’d all like.
We’re also exploring ways to tie private armed response into our network, for those who want additional peace of mind.
Listen to Namola’s chief ambassador, Yusuf Abramjee as he talks about kidnappings on SaFm
Kidnappings….That is the latest big organized crime to hit South Africa. There has been a series of kidnappings recently and it appears to be escalating. What is worrying is that these syndicates are becoming more daring and they are clearly sophisticated. Anti-crime activist, Yusuf Abramjee is warning that kidnapping syndicates have been operating for some time – taking their victims and demanding ransoms running into tens of millions of rands.