Information needed by EMS during an accident

Know What to Say: Here are the steps!
Calling for help is easy. Just download the Namola App and request for assistance.
The information you give the Namola Response Centre Agent assists EMS to help you.
  1. Stay calm, speak clearly, and stay on the phone until the emergency operator tells you to hang up
  2. Tell the emergency dispatch operator where to find the person needing emergency care, who is hurt or sick, and what happened.
  3. The emergency operator will also need to know what condition the victim is in and if any help is being given.
  4. Give the exact location of the emergency. Point out any landmarks – nearby intersections, bridges, and buildings that will help the ambulance crew find you. (Namola uses GPS technology we will use this moment to confirm the location for accuracy
  5. The system already captures your  name, location, and telephone number in case the emergency services operators need to get back in touch with you

Extract from the address by the Minister of Women, Susan Shabangu, in the National Assembly today.

Debate on Gender-Based Violence.

We welcome and support the Namola App, which has been initiated and rolled-out nationally. Since its launch, there have been more than 100 000 downloads. Namola is a crime response app that allows users to share their GPS coordinates, name and nature of the emergency with a 24/7 response call centre.

This online panic button guarantees users a call back within 90 seconds. It points out the exact location, making it easy for emergency services and the Police to respond effectively. Cellphones are useful tools in our fight against gender-based violence.

Dialdirect, is sponsoring the Namola App and I am pleased to work with Namola’s Chief Ambassador, Yusuf Abramjee, who is here with us today. It is from initiatives like these that more South Africans are reporting crime and gender-based violence.

Together with the Minister of Police, we have endorsed Namola App and I urge everyone, especially women, to download the App and report Crime!

I am also pleased that the business sector has taken a stand in supporting the fight against crime and violence against women and children.

First4Women is investing money in fighting gender-based violence. Other companies and NGO’s are also following suit. We can only do more as a collective.