Are All Police Vehicles Linked to Namola?

In some places, Namola alerts go directly to officers. In other places, our control room will get hold of 10111, the fire station, EMS, traffic, etc. on the user’s behalf, depending on the need. In all cases, Namola has a dedicated command centre operator assigned to each incident who makes sure the user gets the assistance they need from the relevant authority and who is there for the user every step of the way.

Having said that, Namola is not a magic bullet that fixes all the myriad challenges with public emergency services in our country. That is precisely why we’ve developed Namola Watch. In many cases, communities are doing a great job putting structures in place to keep their communities safe and work around the challenges with e.g. SAPS not having adequate resources to deal with every incident as efficiently and speedily as we’d all like.

We’re also exploring ways to tie private armed response into our network, for those who want additional peace of mind.



According to Statistics South Africa’s Victims of Crime Survey, 1.2 million South African households experienced 1.5 million crime incidents in 2016/17. Most of these victims of crime probably contacted the national police emergency line, 10111, for help in their time of need. Some got the assistance they needed, some, unfortunately, didn’t.

To bridge the communication gap, and get help fast, Dialdirect Insurance has partnered with Namola to make South Africa’s fastest growing safety App available nationally. The SABC through its TV channel, SABC3, has come on board as Namola’s official media partner.

Namola is a free crime response App that allows users to share their GPS coordinates, name and nature of the emergency with a 24/7 response call centre. For genuine alerts, police, other emergency responses and citizen responders are then dispatched and monitored.

According to Yusuf Abramjee, crime activist and Namola Chief ambassador: “Namola was initially launched as an ‘Uber for police’ in the City of Tshwane and later, Gauteng. It was introduced to give victims of crime access to a new innovative way of contacting the police and now has over 80 000 registered users.”

Namola improves efficiencies and alleviates pressures placed on 10111 centres by pre-screening alerts. It also pinpoints the user’s exact location, making it easy for emergency services to find them.

According to Warwick Scott-Rodger, Executive Head of Dialdirect Insurance: “Namola is a smart complement to 10111. Your call will always be answered and the information will be passed on to the nearest police station. Namola doesn’t guarantee that the police will be on time, but it improves your chances to get help greatly.”

“As a broadcaster that prides itself with putting its citizens first, the call to fight crime and assist our communities with efficient crime reporting channels is one of our top

priorities. We all have a huge role to play in fighting crime and through SABC3, we hope the SABC will contribute a great deal to spreading maximum awareness about the solution the Namola app brings to South Africans and how they can benefit from it,” says SABC Acting Group CEO, Nomsa Philiso.

During his maiden State of the Province address, Gauteng Premier David Makhura, alluded to the use of technology in the fight against crime.

In response to the Premier’s call, Gauteng’s MEC for Community Safety, Sizakele Nkosi-Malobane said that she’s excited about the national rollout of Namola. “We piloted the technology in some of the Gauteng Traffic Police high performance vehicles and the technology has proved to be effective in improving turnaround time when responding to crime incidents and emergency alerts.”

Scott-Rodger continues: “With future plans of highlighting crime hotspots and sharing proactive safety tips and information from community members, Namola is more than an app. It’s a platform for South Africans to come together. For Dialdirect, it’s just another way we’re using technology to make life easier, better and safer.”

Peter Matthaei from Namola said, “Namola is one of the biggest breakthroughs South Africa has had in the fight against crime for years. The way we call for emergency response is finally entering the 21st century.”

Scott-Rodger concludes, “As the numbers of registered users on Namola grows, the more power South Africa has to drive change within our police and emergency services.”

Namola is available at no cost. To turn your phone into a panic button, search for Namola in the Apple App Store or Google Play, or visit


From Marketing to Saving Lives: Meet Jerome Timotheus Namola Response Centre Manager

“BOOM!” This is an expression we get to hear from Jerome every time he receives good news in the office. Good news is hard to come by when you work for a safety app.

Jerome has been a Namola Response Centre Manager for the last six months. He is one of the voices callers hear when they press the Namola panic button


Call centre respondents deal with emergency calls from the public and make sure that the right help gets there as soon as possible.


Namola is an app that helps you receive emergency assistance when you need it the most. Namola provides a unique approach to improving safety and security and allows for multiple stakeholders to work together. Jerome and the team, help coordinate stakeholders who are interested in fighting crime in South Africa.


Jerome found himself working for the Safety app when he saw a job opportunity with the tagline, “Do you want to contribute to making a difference in South Africa?” After working in a call centre as a debt collector, he knew that he needed a change. He wanted to be part of initiatives that helped people so that he could make the world a better place for his wife and two children.


“Working for Namola has changed my life. I have started to value time, especially the seconds because working for the safety app has made me realise that it takes seconds to change someone’s life” says Timotheus.


Last month, Jerome had to use the panic button to call emergency services when he witnessed an accident. And this is what he had to say


“I could not be more proud of Namola. As I was driving to work, I witnessed an accident happening, so I pulled to the side and rushed to help the victims. I immediately reached for my phone and used Namola to reach out to my colleagues.”


He added, “The response was swift, I explained what was happening, and after a while, emergency services rushed to the scene. A fire truck, police vehicle and ambulance came to the scene. With just a click of a button, we were able to get assistance.”


As he narrated his ordeal, one could not miss the beam of pride from his eyes, “I immediately started encouraging everyone to download the app from the scene and explaining how it works. Everyone seemed to be impressed by the call I got from the call centre checking if the emergency services had arrived.”


“With Namola, our priority is not only helping citizens access emergency response services during a time of need, but we also pride ourselves in caring for the communities and people who use the app every day!”


Kidnapping syndicates acting with military precision: Abramjee

Listen to Namola’s chief ambassador, Yusuf Abramjee as he talks about kidnappings on SaFm

Kidnappings….That is the latest big organized crime to hit South Africa. There has been a series of kidnappings recently and it appears to be escalating. What is worrying is that these syndicates are becoming more daring and they are clearly sophisticated. Anti-crime activist, Yusuf Abramjee is warning that kidnapping syndicates have been operating for some time – taking their victims and demanding ransoms running into tens of millions of rands.

Nedbank issues a credit scam warning

South Africans must beware of a new scam where criminals use targeted phone calls to steal credit card information from clients and conduct fraudulent online transactions.

Nedbank has warned credit card holders about the scam, which involves fraudsters asking for a credit card number, expiry date, or the card verification (CCV) number.

Protect your personal information and be careful who you share it with. Banks will never ask you for the following:

1. Card number, expiry date or your three- or four-digit card verification (CCV) number.
2. To supply your One-time password (OTP) or request you to accept an Approve-it message.
3. If you get and Approve-it message or OTP for a transaction that you have not requested, decline the Approve-it message or call us on 0800 110 929 immediately.

For more on fraud, awareness visit