How To Help Someone Having A Heat Stroke

Request for Medical Assistance through the Namola App  if someone if the person has the following symptoms

  • Body temperature above 39 degrees Celsius
  • Rapid pulse
  • Reduced sweating
  • Disorientation
  • Unconsciousness
  • Seizures
  • Warm, red, dry skin

1. Request for Medical Assistance 

Heat stroke is a medical emergency. Seek immediate emergency care if you think someone might have heat stroke.

2. Lower Body Temperature While Waiting for Emergency Services to Arrive.

Get the person into air conditioning if possible or out of the sun and into the shade.
Spray the person with cool water, or apply cold wet cloths or ice packs to the armpits, neck, and groin. Fan air across the person to increase cooling. These methods help cool the person more quickly.
Do not give the person anything to drink if the person is not alert or is vomiting.

3. Treat Symptoms

  • If the person experiences seizures, keep him or her safe from injury.
  • If the person vomits, turn the person on his or her side to keep the airway open.

4. Follow Up
At the hospital, health care providers will rehydrate the person and continue cooling as needed.

How Can YOU Help in a Medical Emergency?

Know What to Say: Here are the steps!
Calling for help is easy. Just download the Namola App and request for assistance.
The information you give the Namola Response Centre Agent assists EMS to help you.
  1. Stay calm, speak clearly, and stay on the phone until the emergency operator tells you to hang up
  2. Tell the emergency dispatch operator where to find the person needing emergency care, who is hurt or sick, and what happened.
  3. The emergency operator will also need to know what condition the victim is in and if any help is being given.
  4. Give the exact location of the emergency. Point out any landmarks – nearby intersections, bridges, and buildings that will help the ambulance crew find you. (Namola uses GPS technology we will use this moment to confirm the location for accuracy
  5. Leave your name, address, and telephone number in case the emergency operator needs to get back in touch with you

Fighting Crime As a Family

“When I leave for work every morning I am in constant fear. My maternal instincts say that I should not leave the baby with the nanny, I want to protect her, I should be with her all the time, but I know I have to work so that she has a good life,” Shanice Bucktwar – Namola User.

We would like to thank Shanice for sharing her experience with us. This safety hero is part of a number of South Africans who are contacting us to give us feedback on the app and tell us how we can improve. To show that we listen, Namola is introducing the Emergency Contacts feature, which allows users to not only send an emergency request directly to the Namola Response Centre, but to also notify up to 5 of their own pre-selected Emergency Contacts, keeping the contacts updated when the user receives help

In a country where homes are being targeted in the afternoon, were the abuse of children by nannies is being published on social media, and with a crime rate that continues to soar, families are fighting to get solutions that will keep them safe.

Every week we share stories from our users and how they are using Namola. This week we are sharing a story of three generations of women taking power back from criminals.

In a telephone interview, the single mother of one, Shanice told us how Namola had become a source of hope for the different generations in her family. From the grand-aunt to the mother, to the granddaughter, families are taking a stand against crime. This is her story.

There was a hijacking that took place outside my complex and this was a wake-up call for me. This has not only made me feel uneasy, unsafe and afraid, but my family and friends are also worried about my safety,” she said.

“Being a single mother you are always afraid that criminals see you as an easy target, someone who can always be portrayed as weak simply because baby’s safety will always come first.”

“Last month, my aunt shared the Namola video on our family WhatsApp Group and encouraged all of us to download the app. I immediately downloaded the app and also pleaded with the Nanny to download it as well so that if anything happens to my daughter and her during the afternoon they can easily request assistance using the Namola App.”

“Initially, when the post was shared, my family members started raving about it and I felt left out as I had not downloaded the app, however, my aunt explained that this was going to be a tool that I needed to help protect my baby and me. She understood my fear of leaving the baby at home with the nanny. My baby and I live alone and my work hours are crazy, which means no sleep and more guarding at night, well, until I was introduced to Namola. This has resulted in major fatigue where now I sleep peacefully knowing assistance is a mere tap away.

The part that had shocked me most about Namola is when I decided to do a Test with it. I requested assistance and to my amaze – the call center agent had called back within seconds – HOW AWESOME IS THAT.

I am now a proud raver and supporter of Namola.

Her words of encouragement and the explanation from the Namola Response Agents help alleviate my fear. I now feel safer not only as a woman but as a mother as well as a daughter, knowing that we can all use Namola to get emergency service responders at a touch of a button,” added Shanice.

Press Release: New Namola feature will help communities partner in the fight against crime

This holiday season, Namola is launching Emergency Contacts. This new feature not only sends an emergency request directly to the Namola Response Centre, but also notifies up to 5 of your own pre-selected Emergency Contacts, and keeps them updated as you receive help.

As the holiday season gets underway, the need for a safer South Africa increases everyday, with criminal activity on the rise as South Africans and our visitors travel and relax over this period.

Although emergencies and criminal activities generally increase over the festive season, Namola – the free crime fighting safety app – is dedicated to making this December your safest season yet.

At the press of a button on your GPS enabled smartphone, the Namola Response Centre calls you back and works to connect you to safety, contacting the relevant emergency response providers and assisting you every step of the way.

At the same time, your Emergency Contacts will be alerted about your request. Your family, friends, and even local emergency services like your neighbourhood watch or armed response provider, will be notified of your situation, kept up to date of progress, and will have the ability to respond to the emergency.  

Emergency Contacts is just another way Namola is enabling users to take back control in their local communities and #MakeSASafe.   

Namola believes that the key to a sustainable and free crime fighting system in South Africa lies in communities being empowered to unite against crime. Emergency Contacts is the next step forward in evolving already in place social and community groups into enabled emergency support mechanisms.


Media enquiries:

Peter Adolphs

+27 (0) 72 844 6375

Sign of Victory: Tutu Zondo pings Namola to save his life

“The driver started to use unfamiliar routes and the speed of the car picked up. At that moment I knew I was in danger and I felt unsafe”

Escaping what almost seemed to be a kidnapping incident, Tutu Zondo narrates his ordeal to help show the world that through the use of the Namola button, your life can be saved.

Unlike most of our users that have used the Namola App to report crime, Tutu has shown us that there are more ways than one, that Namola can be used to make South Africa safe

Here is his story

Namola: What Happened?

Zondo: I knocked off Monday evening and as I was making my way home I was unfortunate to get into this dodgy taxi. Everything was dodgy from the driver to the seat and I knew at that moment I was not safe. It was dark and raining and I was hoping to get home as soon as possible to avoid being drenched by the rain.

Namola: So what did you do next?

Zondo: I had seen the tweet from the Police Minister, Fikile Mbalula and downloaded it. I thought about the app and sent a “request for assistance”. Immediately the Namola Response Centre Agent sent a message followed by a phone call. I was scared to answer the phone call because I had cancelled the request but the Response Centre Operator called to check if I was ok

Namola: Where you not afraid of talking to the Response Centre Agent during this time

Zondo: I was afraid, however, the moment the agent started to confirm my GPS coordinates I was no longer afraid as I knew that at least someone knows my location. I think the moment the driver heard that there was someone on the other line who knew my location he was quick to go back to the main route

Namola is a communication tool that enables citizens to have access to emergency services at one click of a button. We thank Tutu for sharing this story with us and we hope that you can use his experience to get inspired to take a proactive approach to fighting crime.

Download Namola NOW and have a virtual buddy walk with you.

Extract from the address by the Minister of Women, Susan Shabangu, in the National Assembly today.

Debate on Gender-Based Violence.

We welcome and support the Namola App, which has been initiated and rolled-out nationally. Since its launch, there have been more than 100 000 downloads. Namola is a crime response app that allows users to share their GPS coordinates, name and nature of the emergency with a 24/7 response call centre.

This online panic button guarantees users a call back within 90 seconds. It points out the exact location, making it easy for emergency services and the Police to respond effectively. Cellphones are useful tools in our fight against gender-based violence.

Dialdirect, is sponsoring the Namola App and I am pleased to work with Namola’s Chief Ambassador, Yusuf Abramjee, who is here with us today. It is from initiatives like these that more South Africans are reporting crime and gender-based violence.

Together with the Minister of Police, we have endorsed Namola App and I urge everyone, especially women, to download the App and report Crime!

I am also pleased that the business sector has taken a stand in supporting the fight against crime and violence against women and children.

First4Women is investing money in fighting gender-based violence. Other companies and NGO’s are also following suit. We can only do more as a collective.

Namola Watch: How To Get Involved?

What is your Emergency?

In an emergency situation, an exact location with accurate victim particulars and incident detail are vital in ensuring a quick response. When under the stress of a crime situation or medical emergency, these details very often get miscommunicated or lost in translation. Namola exists to solve this problem, providing you with the best possible assistance when you or those around you need help the most.

Through our easy to use application, using the power of your GPS enabled mobile device, we can drastically improve the quality and accuracy of information delivered to an incident relevant network of responders nearest to you.

What is the Namola Watch?

In addition, we are now offering a new and innovative Namola Watch package for the security conscious. Namola Watch provides a dispatch of trained people to come to your aid immediately after you hit the panic button. Our Namola Watch network consists of law enforcement officers, reservists, neighborhood watches, CPFs, etc. across the country. Whenever an incident is reported through Namola, the nearest Sentinels are alerted with an accurate location and incident details so that they can respond. How can you get involved?

If you are a member of a safety initiative such as a neighborhood watch or a CPF, or an officer or reservist, get in touch with us at and we’ll sign you up to our Namola Watch network to receive alerts about incidents in your area.

And even if you’re not, you can help us and your community by spreading the word about Namola and asking your local neighborhood watch or CPF (or even friends in law enforcement) to get in touch with us.

Does Namola Cover Remote areas?

We understand and fully appreciate the gravity of the special dangers facing farmers. In rural areas that are far away from the nearest police station, Namola might not always be able to get police out as speedily as we’d like. (Not for lack of trying!)

Farm Watches can choose to join Namola Watch, which allows Farm Watches to receive emergency notifications in their area. This is to ensure that even if SAPS don’t have the resources to deal with an emergency, the community’s own safety initiatives can take over.

If you know of any Farm Watches that might want to get involved, please ask them to get in touch with, and we’ll get them on board.

Namola empowers communities to take back power from criminals.


One last thing.

Namola is a communication tool to better manage emergency response. Namola is not, however, the police or any other official emergency service, so if in doubt, please use the below emergency contact details.

Emergency – Ambulance (10177)

Emergency – Cell phone (112)

Emergency – National (10111)

Are All Police Vehicles Linked to Namola?

In some places, Namola alerts go directly to officers. In other places, our control room will get hold of 10111, the fire station, EMS, traffic, etc. on the user’s behalf, depending on the need. In all cases, Namola has a dedicated command centre operator assigned to each incident who makes sure the user gets the assistance they need from the relevant authority and who is there for the user every step of the way.

Having said that, Namola is not a magic bullet that fixes all the myriad challenges with public emergency services in our country. That is precisely why we’ve developed Namola Watch. In many cases, communities are doing a great job putting structures in place to keep their communities safe and work around the challenges with e.g. SAPS not having adequate resources to deal with every incident as efficiently and speedily as we’d all like.

We’re also exploring ways to tie private armed response into our network, for those who want additional peace of mind.



According to Statistics South Africa’s Victims of Crime Survey, 1.2 million South African households experienced 1.5 million crime incidents in 2016/17. Most of these victims of crime probably contacted the national police emergency line, 10111, for help in their time of need. Some got the assistance they needed, some, unfortunately, didn’t.

To bridge the communication gap, and get help fast, Dialdirect Insurance has partnered with Namola to make South Africa’s fastest growing safety App available nationally. The SABC through its TV channel, SABC3, has come on board as Namola’s official media partner.

Namola is a free crime response App that allows users to share their GPS coordinates, name and nature of the emergency with a 24/7 response call centre. For genuine alerts, police, other emergency responses and citizen responders are then dispatched and monitored.

According to Yusuf Abramjee, crime activist and Namola Chief ambassador: “Namola was initially launched as an ‘Uber for police’ in the City of Tshwane and later, Gauteng. It was introduced to give victims of crime access to a new innovative way of contacting the police and now has over 80 000 registered users.”

Namola improves efficiencies and alleviates pressures placed on 10111 centres by pre-screening alerts. It also pinpoints the user’s exact location, making it easy for emergency services to find them.

According to Warwick Scott-Rodger, Executive Head of Dialdirect Insurance: “Namola is a smart complement to 10111. Your call will always be answered and the information will be passed on to the nearest police station. Namola doesn’t guarantee that the police will be on time, but it improves your chances to get help greatly.”

“As a broadcaster that prides itself with putting its citizens first, the call to fight crime and assist our communities with efficient crime reporting channels is one of our top

priorities. We all have a huge role to play in fighting crime and through SABC3, we hope the SABC will contribute a great deal to spreading maximum awareness about the solution the Namola app brings to South Africans and how they can benefit from it,” says SABC Acting Group CEO, Nomsa Philiso.

During his maiden State of the Province address, Gauteng Premier David Makhura, alluded to the use of technology in the fight against crime.

In response to the Premier’s call, Gauteng’s MEC for Community Safety, Sizakele Nkosi-Malobane said that she’s excited about the national rollout of Namola. “We piloted the technology in some of the Gauteng Traffic Police high performance vehicles and the technology has proved to be effective in improving turnaround time when responding to crime incidents and emergency alerts.”

Scott-Rodger continues: “With future plans of highlighting crime hotspots and sharing proactive safety tips and information from community members, Namola is more than an app. It’s a platform for South Africans to come together. For Dialdirect, it’s just another way we’re using technology to make life easier, better and safer.”

Peter Matthaei from Namola said, “Namola is one of the biggest breakthroughs South Africa has had in the fight against crime for years. The way we call for emergency response is finally entering the 21st century.”

Scott-Rodger concludes, “As the numbers of registered users on Namola grows, the more power South Africa has to drive change within our police and emergency services.”

Namola is available at no cost. To turn your phone into a panic button, search for Namola in the Apple App Store or Google Play, or visit


From Marketing to Saving Lives: Meet Jerome Timotheus Namola Response Centre Manager

“BOOM!” This is an expression we get to hear from Jerome every time he receives good news in the office. Good news is hard to come by when you work for a safety app.

Jerome has been a Namola Response Centre Manager for the last six months. He is one of the voices callers hear when they press the Namola panic button


Call centre respondents deal with emergency calls from the public and make sure that the right help gets there as soon as possible.


Namola is an app that helps you receive emergency assistance when you need it the most. Namola provides a unique approach to improving safety and security and allows for multiple stakeholders to work together. Jerome and the team, help coordinate stakeholders who are interested in fighting crime in South Africa.


Jerome found himself working for the Safety app when he saw a job opportunity with the tagline, “Do you want to contribute to making a difference in South Africa?” After working in a call centre as a debt collector, he knew that he needed a change. He wanted to be part of initiatives that helped people so that he could make the world a better place for his wife and two children.


“Working for Namola has changed my life. I have started to value time, especially the seconds because working for the safety app has made me realise that it takes seconds to change someone’s life” says Timotheus.


Last month, Jerome had to use the panic button to call emergency services when he witnessed an accident. And this is what he had to say


“I could not be more proud of Namola. As I was driving to work, I witnessed an accident happening, so I pulled to the side and rushed to help the victims. I immediately reached for my phone and used Namola to reach out to my colleagues.”


He added, “The response was swift, I explained what was happening, and after a while, emergency services rushed to the scene. A fire truck, police vehicle and ambulance came to the scene. With just a click of a button, we were able to get assistance.”


As he narrated his ordeal, one could not miss the beam of pride from his eyes, “I immediately started encouraging everyone to download the app from the scene and explaining how it works. Everyone seemed to be impressed by the call I got from the call centre checking if the emergency services had arrived.”


“With Namola, our priority is not only helping citizens access emergency response services during a time of need, but we also pride ourselves in caring for the communities and people who use the app every day!”