What to do during a robbery?

Armed Robbery is a common occurrence in South Africa, and 2016/2017 statistics reveal that it is on a steady increase. Businesses and households are both vulnerable to these attacks and it is therefore imperative to not only know how to avoid an armed robbery from occurring but what to do if you are ever involved in one

  • The key to your safety during an armed robbery is cooperation. Remain calm and cooperate with all demands made by the robber(s).
  • Do not make eye contact with them. Keep your head down at all times and do not look at them.
  • Only activate an alarm or panic if you can do so secretly. If you can’t do it secretly then don’t do it
  • Tell the robber(s) about anything that might surprise them, such as you are expecting company soon
  • If you have to move, tell the robber what you are doing so that he is not threatened by your movement
  • Try to obtain as much detail as you can, in terms of race, age, sex and anything unusual such as tattoos or scars. This can be difficult when avoiding eye-contact with the robbers, but it is important to take note of anything that may be helpful
  • When the robbers have left, do not get up immediately. Wait a minute or two before getting up

Sign of Victory: Tutu Zondo pings Namola to save his life

“The driver started to use unfamiliar routes and the speed of the car picked up. At that moment I knew I was in danger and I felt unsafe”

Escaping what almost seemed to be a kidnapping incident, Tutu Zondo narrates his ordeal to help show the world that through the use of the Namola button, your life can be saved.

Unlike most of our users that have used the Namola App to report crime, Tutu has shown us that there are more ways than one, that Namola can be used to make South Africa safe

Here is his story

Namola: What Happened?

Zondo: I knocked off Monday evening and as I was making my way home I was unfortunate to get into this dodgy taxi. Everything was dodgy from the driver to the seat and I knew at that moment I was not safe. It was dark and raining and I was hoping to get home as soon as possible to avoid being drenched by the rain.

Namola: So what did you do next?

Zondo: I had seen the tweet from the Police Minister, Fikile Mbalula and downloaded it. I thought about the app and sent a “request for assistance”. Immediately the Namola Response Centre Agent sent a message followed by a phone call. I was scared to answer the phone call because I had cancelled the request but the Response Centre Operator called to check if I was ok

Namola: Where you not afraid of talking to the Response Centre Agent during this time

Zondo: I was afraid, however, the moment the agent started to confirm my GPS coordinates I was no longer afraid as I knew that at least someone knows my location. I think the moment the driver heard that there was someone on the other line who knew my location he was quick to go back to the main route

Namola is a communication tool that enables citizens to have access to emergency services at one click of a button. We thank Tutu for sharing this story with us and we hope that you can use his experience to get inspired to take a proactive approach to fighting crime.

Download Namola NOW and have a virtual buddy walk with you.

Namola Watch: How To Get Involved?

What is your Emergency?

In an emergency situation, an exact location with accurate victim particulars and incident detail are vital in ensuring a quick response. When under the stress of a crime situation or medical emergency, these details very often get miscommunicated or lost in translation. Namola exists to solve this problem, providing you with the best possible assistance when you or those around you need help the most.

Through our easy to use application, using the power of your GPS enabled mobile device, we can drastically improve the quality and accuracy of information delivered to an incident relevant network of responders nearest to you.

What is the Namola Watch?

In addition, we are now offering a new and innovative Namola Watch package for the security conscious. Namola Watch provides a dispatch of trained people to come to your aid immediately after you hit the panic button. Our Namola Watch network consists of law enforcement officers, reservists, neighborhood watches, CPFs, etc. across the country. Whenever an incident is reported through Namola, the nearest Sentinels are alerted with an accurate location and incident details so that they can respond. How can you get involved?

If you are a member of a safety initiative such as a neighborhood watch or a CPF, or an officer or reservist, get in touch with us at and we’ll sign you up to our Namola Watch network to receive alerts about incidents in your area.

And even if you’re not, you can help us and your community by spreading the word about Namola and asking your local neighborhood watch or CPF (or even friends in law enforcement) to get in touch with us.

Does Namola Cover Remote areas?

We understand and fully appreciate the gravity of the special dangers facing farmers. In rural areas that are far away from the nearest police station, Namola might not always be able to get police out as speedily as we’d like. (Not for lack of trying!)

Farm Watches can choose to join Namola Watch, which allows Farm Watches to receive emergency notifications in their area. This is to ensure that even if SAPS don’t have the resources to deal with an emergency, the community’s own safety initiatives can take over.

If you know of any Farm Watches that might want to get involved, please ask them to get in touch with, and we’ll get them on board.

Namola empowers communities to take back power from criminals.


One last thing.

Namola is a communication tool to better manage emergency response. Namola is not, however, the police or any other official emergency service, so if in doubt, please use the below emergency contact details.

Emergency – Ambulance (10177)

Emergency – Cell phone (112)

Emergency – National (10111)