Why you should load your emergency information

At Dialdirect Namola Emergency App we are always looking for ways to get our Users help even faster than the day before. What better way to achieve this than to listen to the Users suggestions on how to achieve this. So, when you guys suggested that we cut down on the questions in an emergency, we listened. Adding your emergency information in the app, allows us to confirm information, rather than ask questions, which ensures we are off the phone to you and onto coordinating your help, faster than before. You can update your information by following these steps:

  1. Download the latest version of the Dialdirect Namola Emergency App on your smartphone or update the app
  2. Open the app
  3. At the bottom of your screen, you will see 5 icons. Select the one that says “Profile”
  4. Select Emergency Information tab
  5. You will see 5 categories that you will need to fill in:
  • About Me
  • Medical
  • Primary Vehicle
  • Addresses
  • Home Security.

Your data is safe with us! Emergency identifiable information is never used or disclosed for any other reason. Access to this important information when you request assistance, will help us, help you, get assistance even faster than before.


10 replies
  1. Elbert
    Elbert says:

    Thank you Namola a while back I accidentally “pocket activated” a assistance needed and apart from feeling stupid I was supprised at the quick response call….

    • Claire Sherwell
      Claire Sherwell says:

      Please do not feel stupid, we encourage you to test Namola as many times as you like. Thanks for using Namola

  2. Cindy du Preez
    Cindy du Preez says:

    Want to thank you for the awesone service and it makes me feel SAFE AND IN GOOD HANDS. I was a Police Officer for 8 years, and even being trained to help myself in any situation… I AM STILL A WOMAN and Namola made me feel SAFE. THANK YOU


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