Since the Dialdirect Namola was released, we have encouraged our Users to test the app to see how it works. However, even though we encouraging testing, we understand that some Users are hesitant to test the app. In this post, we’ll answer common questions and concerns about testing the app, and hope to encourage everybody to test the app before having to use it in a real emergency.
I don’t know how to test the Dialdirect Namola app
To test Namola:
- Download and register with Dialdirect Namola
- Open the app
- Hold down the Request Assistance button until it is fully red
- Indicate that you are doing a test
- Answer the phone when one of our Agents calls you nearly instantly
I don’t want the police to be dispatched to me by mistake
They won’t. A Response Centre Operator will always call and confirm your emergency before dispatching emergency responders to your incident.
I don’t want to cry wolf when it is not an emergency, and that is why I don’t want to test the app
Just as alarm companies encourage their clients to test their alarms, Dialdirect Namola encourages their Users to test the app – especially when it is not an emergency! Knowing how the Dialdirect Namola app works when you are not in an emergency will prepare you for when you need to get help fast in a real incident.
I don’t want to waste resources when there may be a real crime in progress
Dialdirect Namola wants Users to know how to get assistance when they need it the most. The Response Centre Operators are available 24/7 and helping users test the app as preparation for a real emergency (which hopefully never comes!) is as important as assisting in a real incident. Be familiar with how to use the Dialdirect Namola app — the more familiar you are with the app, the faster you can request assistance in an emergency.
Don’t have the Dialdirect Namola emergency app? Download it FREE now