Since Namola was released, we have encouraged Namola Users to test the app to see how it works. However, even though we encouraging testing, we understand that some Users are hesitant to test the app. In this post, we’ll answer common questions and concerns about testing Namola, and hope to encourage everybody to test the app before having to use it in a real emergency.
I don’t know how to test Namola
To test Namola:
- Download and register with Namola
- Open the Namola app
- Hold down the Request Assistance button until it is fully red
- Indicate that you are doing a test
- Answer the phone when one of our Agents calls you nearly instantly
I don’t want the police to be dispatched to me by mistake
They won’t. A Response Centre Agent will always call and confirm your emergency before dispatching emergency responders to your incident.
I don’t want to cry wolf when it is not an emergency, and that is why I don’t want to test Namola
Just as alarm companies encourage their clients to test their alarms, Namola encourages their Users to test Namola – especially when it is not an emergency! Knowing how Namola works when you are not in an emergency will prepare you for when you need to #GetHelpFast in a real incident.
I don’t want to waste resources when there may be a real crime in progress
Namola wants Users to know how to #GetHelpFast. The Namola Response Centre Agents are available 24/7 and helping users test Namola as preparation for a real emergency (which hopefully never comes!) is as important as assisting in a real incident. Be familiar with how to use Namola — the more familiar you are with the app, the faster you can request assistance in an emergency.
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