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It was like the script that horror movies are made of. A security officer patrolling a block of flats sees blood seeping through a resident’s door. Panic sets in. The police are called. The door is broken down. Inside, a man in his mid-50s, breathing but unconscious and bleeding profusely from his head. Attempts are made at calling an ambulance, but the attempts are unsuccessful.
Luckily, there is a hero to this story — a Mr Jabu Maluleke is insured through Dialdirect and had downloaded Namola at their suggestion. Mr Maluleke had driven into the complex and seen the commotion and the police. Upon enquiring about their presence, he was told about the injured man. Mr Maluleke remembered Dialdirect indicating that through Namola he could get help fast in an emergency. He opened Namola and held down the Request Assistance button. A couple of seconds later he received a call from one of Namola’s Response Centre Agents.
“The biggest issue that we had with this scenario was that we couldn’t find an ambulance to come and assist the unconscious man. We did not know what had happened to him, but assumed that he must have fallen from quite a height as he had a serious head injury,” says Maluleke. “The Response Centre Agent was extremely helpful,” says Maluleke, “she asked all the right questions and followed up with me until I had the right answers.”
The Response Centre Agent got in touch with ER24, and after explaining the incident to them, they dispatched an ambulance to the scene. ER24 were able to communicate directly with Mr Maluleke and keep updated on the patient’s condition, whilst they were on their way to the scene of the accident. It was not long until the ambulance arrived, and upon arrival made the call that due to the seriousness of the injury, the unknown man needed to be airlifted to hospital.
“I am not sure what we all would have done without Namola. I truly believe that Namola helped save his life,” says Maluleke.
Mr Maluleke, you are the hero in this story. Without having the presence of mind to Request Assistance through Namola the injured man may not have been able to get help fast.