Stay safe this payday when using ATMs

  • Be alert and conscious of your surroundings when using the ATM
  • Never give your card or PIN (Personal Identification Number) to anyone, for any reason
  • Don’t write your PIN on the card or anything that is kept with the card
  • Do not insert your card until asked to do so by the display screen
  • Never use an ATM with a blank screen and, if the ATM is obscured from view or poorly lit, leave immediately and find another ATM
  • Stand close to the ATM and use your body and hand as a shield to make sure nobody sees you keying in your pin
  • Also, make sure you keep your hand over the card slot to make sure nobody can swop or take your card
  • Never accept help from strangers when using an ATM; you should be wary of strangers asking for help
  • Criminals work in teams – one to distract you while the other steals your card or money
  • If your card is retained (swallowed) by the ATM it is advisable to phone your bank toll free stop card line immediately and stop your card
  • Never allow a bystander to call the toll-free stop card line on your behalf – they could be tricking you into thinking your card has been stopped
  • Guards are placed at ATMs to discourage criminal activities and therefore cannot help you with transactions
  • If you need help, ask a bank official
  • It is advisable to set a daily ATM withdrawal limit at your branch

Courtesy of the South African Police Services:

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