“A lot of things go wrong on our roads every day. The communities we serve — like Elsie’s River — are very volatile. It’s comforting to know that we can access SAPS and other emergency services quickly at the scene of an accident.” The words of Abu Masoet, a breakdown driver offering recovery services to road users in and around Cape Town.
“When you spend a lot of time on the road, you see many people who need help,” says Masoet who is often the first service provider to arrive at accident scenes. Masoet has requested emergency assistance via Namola 17 times since November last year.
First on the scene at a motor vehicle accident, Masoet needed SAPS and EMS, “We urgently need medical help. A cyclist has been hit, and he’s stuck underneath the truck.” In another incident, in the early hours of a Sunday morning, “I urgently need police assistance. We’re in a gang area and there are drunk people getting out of hand.”
Masoet and the team he works with often require additional emergency services like SAPS and EMS when they arrive at the scene of an accident. Aside from providing recovery services, Masoet also helps victims quickly access these other services by using Namola. “Knowing that someone else is coordinating emergency services, means that our team can focus on vehicle recovery.”
“Namola always helps reduce the pressure that we are under at accident scenes. People often ask me, ‘How do you get help here so quickly?’ This is where Namola is filling a huge gap.”