It’s anyone’s worst nightmare. You wake up at 1 am, it’s pitch black outside, your dog is going crazy and then you hear footsteps. For Samantha, this was not a nightmare. She was awake. It was her reality.
Samantha quickly jumped out of bed and locked her bedroom door. She then grabbed her phone and requested assistance through the Dialdirect Namola Emergency App. Seconds later she received a call from one of the Response Centre operators.
The operator uses the in-app chat feature to stay in contact.
“The user was really scared as she explained the situation to me,” says the operator. “I confirmed with her that her doors were locked and then explained to her that I would call for help. I knew that she didn’t want to be on her own, and so I said that I would use the in-app chat feature to communicate with her and if anything changed on her side she could let me know through the chat feature.”
The operator wasted no time in getting Samantha the help she needed. As well as alerting the police, the operator also alerted Namola Watch responders on duty in Samantha’s area.
Namola Watch responders were on scene in 11 minutes.
“The really wonderful thing about Namola Watch is that I know that my users will get the help that they need fast with the wide network of responders that we have on board,” says the operator. “This incident was no different as three different teams responded to the incident and were on scene within 11 minutes of the incident being reported by the user.”
Dog chased away intruders.
The responders searched Samantha’s property, but seem to think that her very brave dog chased the intruders away.
“You guys responded so quickly to my request for help. The agent I was on the phone with stayed with me until he was sure that I was safe, he even called to double check,” says Samantha. “I know that I will always have quick assistance with the help of this app. Thank you so much to everyone who assisted in ensuring my safety. I appreciate it so much.”
Dialdirect Insurance is an authorised FSP 15259.