When Keneilwe Kgosiemang, a teacher at Johannesburg Girls Preparatory school, downloaded Namola in August, never did she think she would have to use it. Let alone twice in two weeks.
“I had used Namola two weeks earlier when I was hijacked outside my house,” says Ms Kgosiemang. “When one of my Grade 7 pupils collapsed on Thursday morning and started convulsing, my first thought was I had to get her medical help fast.”
Ms Kgosiemang opened Namola, supported by Dialdirect, and requested assistance.
When the Namola Operator received the alert, she gathered as much information as she could about the situation and the child, before coordinating help for the child.
“Having two children at home myself, it’s always a difficult when a call comes in involving a hurt child,” says the Namola Operator. “Ms Kgosiemang told me that the pupil was completely unresponsive after the seizure, her eyes were open but she wasn’t moving. I just knew that I had to find her the fastest help possible.”
And thanks to Namola’s latest product offering, Namola Watch, that is exactly what the Namola Operator did.
Namola Watch allows community crime-fighting organisations to provide help in emergencies. Luckily one of Namola’s Watch Responders, Muhammed, from Vision Tactical was in the area and arrived on scene within 8 minutes.
As well as being a security company, Vision Tactical is also supported by ER24 for medical emergencies. When Muhammed heard about the medical emergency, he also jumped on the radio to ensure that ER24 was able to get there quickly. 4 minutes after he arrived, 12 minutes from the time of the call, ER24 pulled up to the scene of the incident and managed to stabilize the child.
“What is truly amazing to see here is the communication between various responders to ensure that the Namola user got the help that they needed,” says Peter Matthaei, CEO of Namola. “That is exactly what we envisioned for Namola Watch — a network of responders working together to serve the citizens of South Africa in their time of need.”
Namola spoke to Ms Kgosiemang after the incident to see how the child was doing.
“She is great,” says Ms Kgosiemang. “I spoke to her mom and she was discharged from the hospital. I think that she was lucky to get the help she did so quickly. Thank you to all involved for turning a very scary situation into a supportive one.”
Thank you Ms Kgosiemang for trusting Namola with your emergencies.
If you are part of a neighbourhood watch and would like to know more about Namola Watch, visit https://namola.com/watch/