Be prepared for fires this Winter

There’s a definite nip in the air as winter starts to creep into South Africa. Before winter sets in for good, the Dialdirect Namola team wants to remind South Africans to be prepared when trying to stay warm.


There are a number of ways that people choose to keep themselves and their homes warm. If you are using one of the methods below, make sure you are aware of the risks involved, and take the precautions suggested:


  • Gas heaters. Make sure that your gas heater is a certified brand. Only use gas heaters in well-ventilated rooms, or where there is a door or window open and allow fresh air in.
  • Electric heaters. Make sure that you switch your electric heater off when you go to sleep or when you leave the house. Be careful not to cover the heater with clothes, as this can cause accidental fires.
  • Fires. Keep matches and lighters out of children’s reach and never leave children unattended with an open flame. Never go to sleep with an open fire burning (whether its a candle or in a fireplace).


You can also watch these tips from our Dialdirect Namola App operators:



You can report fires and get help fast with the Dialdirect Namola Emergency App.


Dialdirect Insurance is an authorised FSP 15259


How you can help in a Cash-In-Transit (CIT) heist

Cash In Transit (CIT) heists are on the increase and are fast becoming one of the biggest dangers to the South African public. Figures from the South African Banking Risk Information Council (SABRIC) show that there were 378 CIT robberies in 2017. That is, on average, over one CIT incident per day, reflecting a 41% increase of these incidents year-on-year.


Eyewitness accounts can assist law enforcement, however the public is warned not to put themselves at risk. Namola and Dialdirect offer the following tips to bystanders who witness a CIT:


Be Safe. Get to a place of safety as quickly as possible. Never put your own safety at risk.


Report the incident. The public has been urged to download the Namola app and press the emergency ‘Request Assistance’ button when witnessing a CIT robbery or other crime to #GetHelpFast. An appeal has also been made to the public to come forward with information. Tip-offs can be made anonymously to Crime Stop by calling 08600 10111.


Be observant: What are the perpetrators wearing? What colour and make is the car? Can you see the licence plate number (or a portion of it)?


Download the Dialdirect Namola app  FREE, either from the Apple App Store or Google Play, or visit

Dialdirect Insurance is an authorised FSP 15259

4 ways to prevent an emergency this weekend

Download and test the Dialdirect Namola emergency app. We cannot stress this enough. The Dialdirect Namola emergency app is the only way to go if you have an emergency this weekend. Make sure, that you have not only just downloaded it, but that you have signed up and tested the app to know how it works in an emergency.


 Watch how easy it is to test the Dialdirect Namola app



Track Feature. Want to have the peace-of-mind that you and your loved ones are safe this weekend? Add your loved ones to the Track feature. Make sure that they do the same for you.


Watch how easy it is to add your loved ones



Use a ride-sharing app. If you are planning on having a couple of drinks this weekend do the responsible thing and make use of ride-sharing apps such as Taxify.


Download the Taxify app now


Watch your drink. Unfortunately, there are those few who know how to ruin a party. Make sure that you do not fall victim to having your drink spiked. Never leave your drink unattended or with someone you barely know.


Tips to test for and avoid spiked drinks


5 ways to secure your vote on the 8th of May

Know where you are registered to vote. Check here


Follow the voting instructions carefully. Filling out your ballot incorrectly can cause it to be ‘spoilt’, in which case your vote won’t count.


Visit the voting stations early. Be careful when driving to avoid injuring anyone in the crowd heading to the various voting stations.


Report criminal activity. If you observe criminal activity of any kind, approach the nearest police officials and bring this to their attention. Alternatively, download the Dialdirect Namola emergency app and report any criminal activity through the app.


For more information on the election, processes and results. Visit


Dialdirect is an authorised FSP and Insurer

What to do if your loved one is hijacked and taken with the car

It’s anyone’s worst nightmare to even imagine, but at Dialdirect Namola, we want you to be prepared in the event that this does happen to you by familiarising yourself with these 5 tips:


  1. Remove yourself from any danger by leaving the immediate area. You will be no help to your loved one if you are incapacitated too.
  2. If you have vehicle tracking & recovery: Get hold of your tracking company and let them know that your car has been hijacked.
  3. Request assistance with the Dialdirect Namola Emergency App. Let the operator know that you have informed your tracking company, or give the operator the details of the car so that they can get the police looking for the vehicle, fast.
  4. Give the operator details of anything else that you can remember. How many perpetrators were there? Did they have another getaway car? Did they have any weapons?
  5. Check for any banking alerts. The perpetrators may stop and make your loved one draw cash from an ATM.


You can download the Dialdirect Namola app for FREE


Dialdirect Insurance is an authorised FSP 15259

3 must-have apps for your personal safety


1.The Dialdirect Namola App. Not only does this app give you the fastest access to emergency services, but it also has a Family Safety feature that allows you to see where your loved ones are at all times.


2. 1Password. Not only does this app store all your passwords, but it creates passwords too.


3. Snapscan. Carrying cash can be dangerous, using Snapscan reduces the amount of cash that you need to carry around


Dialdirect is an authorised FSP

5 things you need to do now to be prepared in the case of a hijacking

It’s anyone’s worst nightmare to even imagine, but at Dialdirect Namola, we want you to be prepared in the event that this does happen to you.


  1. Download and sign up to the Dialdirect Namola Emergency App.
  2. Fill in your emergency information in your profile tab; this includes the details of your car. In the event of a hijacking, we will be able to access these details quickly and alert the relevant responders.
  3. Add your loved ones to the Namola Family Feature. If your loved one is taken with the vehicle, you will be able to track them if their cellphone is still with them.
  4. Keep the details of your loved one’s car details on your phone. In the event that it is their car taken, you will be able to give the make, model and registration number of the car quickly to the relevant authorities.
  5. Coming soon: Purchase an IoT tracker from Namola and place it in the boot of your car. While trackers are easily disabled, these tiny buttons are hard to find if hidden well. Visit


You can download the Dialdirect Namola app for FREE

Dialdirect Insurance is an authorised FSP 15259

A special delivery of help from Dialdirect Namola on Valentines Day

Cindy left work in a hurry on Wednesday the 14th of February so that she could go home and prepare for the most important date of her life. Cindy only made it halfway home before she had to pull over on the side of the road. Her date was early, and there was no stopping her arrival. You see Cindy was 39 weeks pregnant and baby Valentine was in a hurry to make her appearance.


“I was on my way home to pack my bag for the hospital,” says Cindy. “I thought that my baby was coming, but I had no idea that it would all happen so fast. I was almost home when I had to pull over onto the side of the road because I just could not drive any longer.”


Stuck on the side of the road in peak hour traffic


Stuck on the side of the road in peak-hour traffic in Pretoria, Cindy did the only thing that she could think of and requested assistance through the Dialdirect Namola Emergency App.


Within 20 minutes of the request, an ER24 ambulance arrived on the scene.


Cindy gave birth in the hospital a couple of hours later


“My little Valentine was born in the hospital a couple of hours after the ambulance fetched me. I am ever so grateful to Dialdirect Namola and ER24 for their fast response,” says Cindy. “They even went as far as to repark my car so that it was not left on the side of the road. Now that is what I call above and beyond.”


Get the Dialdirect Namola Emergency App


Whatever the day, wherever you are, make sure that you can get help fast when you need it the most. Download the Dialdirect Namola Emergency App now.


You can download the Dialdirect Namola Emergency App for free.


Dialdirect Insurance is an authorised FSP 15259

Someone breaking in? Request assistance with Dialdirect Namola

It’s anyone’s worst nightmare. You wake up at 1 am, it’s pitch black outside, your dog is going crazy and then you hear footsteps. For Samantha, this was not a nightmare. She was awake. It was her reality.


Samantha quickly jumped out of bed and locked her bedroom door. She then grabbed her phone and requested assistance through the Dialdirect Namola Emergency App. Seconds later she received a call from one of the Response Centre operators.


The operator uses the in-app chat feature to stay in contact.


“The user was really scared as she explained the situation to me,” says the operator. “I confirmed with her that her doors were locked and then explained to her that I would call for help. I knew that she didn’t want to be on her own, and so I said that I would use the in-app chat feature to communicate with her and if anything changed on her side she could let me know through the chat feature.”


The operator wasted no time in getting Samantha the help she needed. As well as alerting the police, the operator also alerted Namola Watch responders on duty in Samantha’s area.


Namola Watch responders were on scene in 11 minutes.


“The really wonderful thing about Namola Watch is that I know that my users will get the help that they need fast with the wide network of responders that we have on board,” says the operator. “This incident was no different as three different teams responded to the incident and were on scene within 11 minutes of the incident being reported by the user.”


Dog chased away intruders.


The responders searched Samantha’s property, but seem to think that her very brave dog chased the intruders away.


“You guys responded so quickly to my request for help. The agent I was on the phone with stayed with me until he was sure that I was safe, he even called to double check,” says Samantha. “I know that I will always have quick assistance with the help of this app. Thank you so much to everyone who assisted in ensuring my safety. I appreciate it so much.”


You can download both the Dialdirect Namola Emergency App and the Namola Watch app for responders for FREE.


Dialdirect Insurance is an authorised FSP 15259.

Save time in an emergency with the Dialdirect Namola emergency app

A recent report by the Sunday Times has detailed that nearly 50% of calls to the 10111 emergency number are not being attended to or have a delay in the police arriving on the scene. The sad truth is that our public responder’s resources are stretched and that they and our fellow South Africans need help.


Over the last year, the Dialdirect Namola emergency app has changed the way South Africans can get help fast by providing a simpler, better way to request, as well as receive, emergency assistance.


No request for help goes unanswered


With the app, no request for help goes unanswered. A dedicated operator is assigned to each incident and knows the location of the incident by using the user phones GPS. After a quick call to confirm the type of emergency, the operator will then coordinate the best, and most relevant, assistance for the emergency.


Namola has also created a way to alleviate the pressure on public responders, with its Namola Watch network. Namola Watch allows neighbourhood watch groups and other community response organisations to respond to Dialdirect Namola user emergencies.


Sometimes the best help comes from inside the community 


“Sometimes the best, fastest help comes from inside the community, by way of the well-organised safety initiatives that many communities have put in place to keep their areas safe.” says Peter Matthaei, CEO of Dialdirect Namola. “We, therefore, created Namola Watch to alert local safety initiatives of any incidents in their area. We have already tapped into a network of over 700 neighbourhood watches and volunteer organisations to reduce some of the pressure on our thinly-stretched public emergency services and police.”


250,000 South Africans have signed up for the Dialdirect Namola app. The team works tirelessly to define the process of requesting, dispatching and providing help in emergency situations as well as to come up with innovative ways for South Africans to get help. South Africans can also play their part by downloading and testing the app and reporting emergencies on behalf of those who can’t.


Dialdirect is an authorised FSP: 15259